FAQ

Orders

Can I change or cancel my order?
Yes, if it hasn't been processed yet. Email us at ecomian.business@gmail.com within 12 hours of placing your order and we'll do our best to help.

Which payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay and Shop Pay. All payments are processed securely through Shopify.

I didn't receive an order confirmation.
Please check your spam or promotions folder first. If it isn't there, email us and we'll resend it.

Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Standard delivery takes an estimated 7–12 business days after processing. See our Shipping Policy for details.

Do you ship outside the U.S.?
Not yet. We currently ship to all 50 U.S. states and APO/FPO/DPO addresses.

How can I track my order?
You'll receive a tracking link by email as soon as your order ships. You can also use our order tracking page.

Returns

What is your return policy?
You can return unworn items with tags attached within 30 days of delivery. See our Refund Policy for the full details.

How long do refunds take?
Approved refunds are issued within 5 business days after we receive and inspect your return.

Sizing & care

How do your pieces fit?
Most of our knitwear has a relaxed fit. Check the Size Guide and the fit notes on each product page. Between sizes? Size down for a closer fit.

How should I care for my knitwear?
We recommend a gentle cold wash or hand wash, laying flat to dry. Always check the care label on your garment.

Still have a question?

Email us at ecomian.business@gmail.com. We reply within 1 business day, Monday–Friday.